Legal
Complaints Procedure
How clients can raise a concern and how KFX handles it.
1. Raising a complaint
Contact KFX support through the official support channels with your account details and a clear description of the issue. Complaints are logged and acknowledged.
2. Investigation
Each complaint is reviewed against account records, platform logs, and applicable policies. KFX aims to resolve issues fairly and within a reasonable timeframe.
3. Escalation
If you are not satisfied with the initial outcome, you may ask for the complaint to be escalated for further internal review. Final escalation wording will follow KFX's approved procedure.
- Company
- KFX Ltd (trading as KFX – Kasuwar Forex)
- Registered with
- Corporate Affairs Commission (CAC), Nigeria
- CAC RC number
- Pending confirmation
- Contact
- kasuwarforex@gmail.com
KFX Ltd is registered with the Corporate Affairs Commission (CAC), Nigeria. Company registration is not a financial-services licence. Forex and CFD trading involves significant risk and may not be suitable for all investors.
Questions about our legal documents?
Contact KFX through the support channels before trading.